How To Pay and Terms & Conditions

How To Pay

To pay your account you can ...

• Ring the office on weekdays between 9.30 and 2.30 and pay over the phone.
• You can bank transfer using the details below.
  Account Name: Intake Veterinary Services Ltd
  Sort Code: 30-94-19
  Account number: 00949234
• Send a cheque to, Intake Veterinary Services Ltd, Dipton Mill Road, Hexham, NE46 2JT.
• Pay cash to the attending vet or at the office between 9.30 and 2.30 weekdays.

We do not offer credit accounts to all clients, new clients and those who do not adhere to the terms and conditions listed below will be expected to pay at the time of treatment.

Terms & Conditions

This statement details the Terms and Conditions of our veterinary practice, Intake Veterinary Services Ltd. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if needed.

Fees

All fees and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and travel costs used and incurred. A detailed fee note is available or can be requested for all transactions with us.

Methods of Payment

Accounts are due for settlement within 30 days of the invoice date. You may settle your account using:

• Cash
• Cheque with a current Bankers card
• Bank transfer

Estimates of Treatment Costs

We will happily provide a written estimate as to the probable cost of a course of treatment. Please bear in mind that any estimate given can only be approximate.

Settlement Terms

Should your account not be settled within the time period specified above, then a reminder will be sent, to which an additional accounting fee in respect of administrative costs may be added (this may be waived at the discretion of the Directors). Should it be necessary for additional reminders to be sent, further charges will be incurred (see above). After due notice to the client, we will pursue a County Court Judgement against the debtor and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our Bank as unpaid and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges being added in respect of any bank charges and administrative costs.

Inability to Pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter, as soon as possible with a member of staff. Please note that instalments or part-payments of any account may ONLY be sanctioned with the express permission of Nick Freeman, Suzanne Yeend or David J. Parkins.

Animal Health Insurance

Please be aware that it is the client’s responsibility to settle our account and then reclaim the fees from the insurance company. Unless an alternative payment structure has been arranged in advance.

Complaints and Standards

We hope that you never have recourse to complain about the standards of service received from Intake Veterinary Services Ltd. However, if you feel that there is something you wish to complain about, please contact Nick Freeman, Suzanne Yeend or David J. Parkins in the first instance following up your comments in writing if you wish to do so.

Ownership of Records

Case records including radiographs and similar documents are the property of, and will be retained by Intake Veterinary Services Ltd. Copies of a summary of the history will be passed on by request to another veterinary surgeon taking over the case.

Ownership of Radiographs and Similar Records

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting the results, ownership of the resulting record, for example, a radiograph remains the property of the Practice.

Out-of Hours Service

The Practice operates an out-of-hours service for emergencies. This can be accessed by telephoning any of the Practice numbers to receive all of the alternative numbers or by phoning the office number (01434 606033) and pressing ‘1’.

Variations in Terms of Trading

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the Practice directors. No agent or person employed by, or under contract with, the Practice has the authority to alter or vary these conditions in any way.